Knowledge intensive services in society 4.0

Tripartition of Knowledge in Knowledge-Intensive Services

The Service Process Management in Travel Business Networks project focuses on knowledge tripartition. It is carried out at the University of Lapland with the aim of defining knowledge management, network management, and customer relations management from the practical point of view. The implementation of the project entails cooperation with enterprises involved in the travel industry in Lapland...

Knowledge Reuse in Mass Customization of Knowledge-Intensive Services

Mass customization is bound to become a strategic necessity for companies in most industries, as it enables a firm to operate at mass production levels and cater to the needs of individual customers. When the products being produced are intangible and knowledgeintensive, knowledge-based systems (KBSs) are critical enablers of mass customization. Recognizing that many firms offering such product...

Viewing Knowledge-Intensive Business Services as Systems

This paper proposes that a general systems perspective may be used as a framework for viewing the KIBS offering. It is proposed that a system view to KIBS should recognize the main dimensions of service concept, service process, and service resources and infrastructure. In this light initial findings of a case research project are reported. Key findings are that in the KIBS service concept the ...

Branding of knowledge-intensive business services

Service customisation and standardisation in combinatory knowledge-intensive business services

The trade-off between customisation and standardisation in service offerings has been widely debated in the literatures on service in general and on knowledge-intensive business services (KIBS) specifically. Moving beyond this trade-off, this paper introduces a new type of service offering, called combinatory KIBS, distinguished by their capability to combine customisation and standardisation. ...